Website Information - Ordering - RETURNS/Return of goods
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Need to return an item? No problem!
Simply follow the steps listed below:

1. Print out the returns form on the link here and complete for each item being returned.
2. Cut out the returns address on the top corner of the form and attach to the outside of your parcel. Please make sure you cover your original label.
3. Include the form above inside your parcel so we know who and which items to refund. (Please note we are unable to exchange online orders unless the item is faulty or incorrect -see info below)
4. Finally, seal your parcel ready to take to your local post office, or your own choice of returns postage/courier.

If you wish you can simply circle items for return on your original order form and enclose it. Returning goods to:

RETURNS – SEWING CHEST LIMITED
The Old School, Walkerith Road
East Stockwith GAINSBOROUGH
DN21 3DG


FOR INCORRECTLY SENT/FAULTY ITEMS ONLY

If an item in your order is incorrect or faulty, please call or e-mail us regarding the problem as soon as possible but within 14 days of arrival date. Please await advice before returning the item(s). We will give you details of the postal method you need to use to return it. We will refund this amount and refund for the item or send out the correct items as soon as the return is recieved. If you use a different method of postage to that which we have advised you do so at your own cost and risk. We will only refund the amount agreed beforehand.
PLEASE NOTE: YOU MUST INFORM US OF ANY FAULTS/SHORTAGES WITHIN 14 DAYS. WE WILL NOT ACCEPT COMPLAINTS AFTER THIS PERIOD OF TIME.

Returns and the law

If after placing your order/receiving your goods you have CHANGED YOUR MIND.

Customers can cancel their order

- any time from the moment they place it, up to 14 working days from the day after they receive the goods - even if the goods are not faulty *

- any time from the moment they place it, up to 14 working days from the day after they agree the contract with for services bought online

- and claim a full refund if the goods or services that they ordered are not delivered or provided within 30 days.
* Excludes: CDs, DVDs, patterns, magazines, and custom items.

Customers NEED TO INFORM us within 14 days and return them within 14 days. The customer is responsible for postage costs. Please ensure you keep your proof of postage, we are not responsible for items lost in the mail.

After 14 days, some items may be returned at our discretion. No returns on any USED/OPENED items or cut fabrics, tapes etc . We do not refund postage on returned items. We DO NOT EXCHANGE, you will receive a refund for items returned and will need to make a new order if you need a different item

 £0.00 
Quantity:
PRODUCT CUSTOM BLOCK


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