Website Information - Ordering - Processing & Despatch of items

We generally deal with all orders within 48 hours, usually despatch is the same or next working day after payment (cleared) is received. We despatch orders Monday-Friday only, as a norm. Our post normally leaves around lunchtime. We do not despatch on Saturday, Sunday, Bank Holidays or any day when the Post Office is closed.

We cannot guarentee a delivery time. Once we have posted your item, it is in the hands of Royal Mail, and while their service is normally very good, sometimes items get delayed. We have been running Sewing Chest for over ten years and in that time very few items have ever gone missing, though a fair few have been delayed.

Please note recorded delivery is no safer than ordinary First Class, tracking is only shown when the postman attempts to deliver to you. It is only helpful if the postman had attempted delivery and has to take it back to the post office because tracking will show this. If your item gets delayed or lost somewhere between the post office and your letterbox, you will be none the wiser at which point this occurred!

If your project is time sensitive, the only guarenteed UK service is Special Delivery, but WE DO NOT give priority in packing special delivery, and we do not guarantee we will get it out the same day you order. It will arrive the following day by 1pm (only guaranteed if that day is Mon-Fri), but ONLY after we have posted it! Eg. If you place an order Monday, and we are very very busy so it doesn't get packed and posted until Wednesday, it will arrive on Thursday. (We do not do a Saturday guarantee, if your order is sent out on a Friday by Special Delivery it would be guarrenteed to arrive Monday, though often Royal Mail would attempt delivery on the Saturday). Orders are more likely to go out the same day if placed before 12 Midday, though not necessarily. We encourage you to place your orders in plenty of time to allow despatch and delivery. Asking us to rush will make no difference as we pack in order of arrival and we do not see your comments/delivery preferences until we print your order - which is done when we start to pack it! If you place an order at 5pm, it will definitely not go the same day, it simply isn't possible!!!